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Delivery Information: When you place an order on Ibrahim’s Store, you will receive an order confirmation Email from our Automatic System and call within 8 to 24 hours. After you have confirmed your order, the consignment will be dispatched immediately and it will reach you anywhere in Pakistan within 3-8 working days after dispatch. Delivery Charges Rs.400 Standard RETURNS & EXCHANGES POLICY Important Notice: Always make a video while opening a parcel. No claim will be entertained without any video proof. If you want to return or exchange the product for any reason. You can return it. The product must be unused, unworn, unwashed and without any flaws. Fashion products can be tried on to see if they fit and will still be considered unworn. If a product is returned to us in an inadequate condition, we reserve the right to send it back to you. You must return the item within 7 working days. After that your return item will not be accepted. Customer needs to return the merchandise via traceable delivery i.e. courier or registered post on his own expense to our address. Delivery Charges will not be refunded. Delivery charges will be deducted from Rs.1000 to Rs.5000 for all items other than baby clothes. Refund requests will be processed within 10 working days after receiving the return products. Payments will be made through Jazz Cash/ Easy Paisa/ Bank Transfer. All returns should be sent to Ibrahim's Address For further queries about exchanges and returns, please contact us at 03064141004 Note: It is important to print out and paste the return label on your return parcel to avoid any inconvenience/delay in process of your return. 7 days Money Back Guarantee. Note: No refund and exchange on Baby Care and Feeding items because of hygiene issues. FOLLOW THESE SIMPLE STEPS TO RETURN OR EXCHANGE YOUR ITEM(S): SHIP TO Customer needs to return the merchandise via traceable delivery i.e. courier or registered post on his own expense to the following address: Ibrahim's 320 Omer Block Allama Iqbal Town Lahore Pakistan Telephone Support : 03064141004 (02:00 PM to 8:00 PM Monday - Saturday)