RETURNS & EXCHANGES POLICY
Always make a video while opening a parcel. No claim will be entertained without any video proof.
If you want to return or exchange the product for any reason. You can return it.
- The product must be unused, unworn, unwashed and without any flaws. Fashion products can be tried on to see if they fit and will still be considered unworn. If a product is returned to us in an inadequate condition, we reserve the right to send it back to you.
- You must return the item within 7 working days. After that your return item will not be accepted.
- Customer needs to return the merchandise via traceable delivery i.e. courier or registered post on his own expense to our address.
- Delivery Charges will not be refunded. Delivery charges will be deducted from Rs.1000 from Rs.5000 for Toys
- Refund requests will be processed within 10 working days after receiving the return products.
- Payments will be made through Jazz Cash/ Easy Paisa/ Bank Transfer.
- All returns should be sent to Ibrahim’s Address
- For further queries about exchanges and returns, please contact us at 03064141004
Note: It is important to print out and paste the return label on your return parcel to avoid any inconvenience/delay in process of your return.
7 days Money Back Guarantee.
Note: No refund and exchange on Baby Care and Feeding items because of hygiene issues.
FOLLOW THESE SIMPLE STEPS TO RETURN OR EXCHANGE YOUR ITEM(S):
Customer needs to return the merchandise via traceable delivery i.e. courier or registered post on his own expense to the following address:
Ibrahim’s 320 Omer Block Allama Iqbal Town Lahore Pakistan
Telephone Support : 03064141004 (01:00 PM to 8:00 PM Monday – Saturday)